Customer Service

Committed to Customer Service

Comporium Communications is dedicated to being a community based telecom provider. Each and every day, our operating mission is to offer our customers high-quality service, not just as a company serving a market, but as a member of the community, serving our neighbors and friends in Spartanburg and Cherokee counties. Yes, we live here too, so Comporium actively supports our schools and educational projects, local businesses, and economic development, all of which contribute to the prosperity of our area. Through our support—and the advanced telecom services we provide-we intend to play an essential role in the economic growth and strength of our community. After all, success is a two-way street-and ours depends on yours.

If you've glanced through other pages here on our new online home or have visited our companion "Community" site-which we are so excited to introduce to our fellow area residents-you should know already how much stock Comporium places on a commitment to excellent customer service. It has always been our goal-no, mission-to respond to your questions, requests, and problems with knowledgeable, prompt, and courteous service. As a telecom provider in the "Broadband Age," we know how important it is for us to provide the reliable and affordable services that shape our lives, improve our quality of life, and, as a community, enable us to thrive. As an active participant on the local scene, we also know we need to help you understand how important issues in the telecom industry - such as new broadband policies and universal service - affect Comporium as a company and you as a customer. With what's at stake today, we need your help if we're to "tell our story" in Washington, D.C., and Columbia so that we can keep you connected.

Despite the challenges, Comporium plans to go on serving you for years to come. We're proud to bring our customers advanced services on a par with-if not better than-those available in many urban markets. We also understand it's imperative that we address your needs, and this means listening to you and your concerns. In an increasingly "who's accountable?" world, we take comfort in the fact that you can talk to us ...deal with us...yes, even complain to us, right here, "up-close and in-person"-not through any remote service center or check-list answering system. We encourage you to call, but we also remind you that if you're looking for us, we're right here on Alabama Avenue-you can't miss us!

Our business office is open Monday-Friday, 8:00 a.m. to 5:00 p.m., and we're always ready to serve you. Should you have any questions about a service, your bill, how we can better serve you, or if you just want to chat, please stop by - we'll be here.